Claims workflow for insurance processing
Fast, simple claims processing with AI-assisted review. File your claim in minutes and track it through approval.
Simple, streamlined claims processing
Our process is designed to get your claim resolved quickly
Fast Processing
Most claims are reviewed within 24-48 hours
Secure Process
Bank-level encryption protects your sensitive data
Easy Submission
Complete your claim in just a few simple steps
How this example works
This portal demonstrates how a customer-facing claims experience can be powered by an event-driven workflow backend. The site captures actions, while the workflow handles validation, routing, approvals, notifications, and auditability.
The frontend handles user experience and form completeness, while the workflow owns the business rules and decisions.
Event-Driven Claims Intake
The portal captures the claim submission as an event. The workflow backend decides which validations, analysis steps, and routing actions happen next.
AI Document Analysis
Uploaded photos, reports, and estimates can be analyzed by the backend workflow to extract structured claim information and compare it against the submitted claim.
Fraud & Risk Routing
The workflow can evaluate claim patterns, inconsistencies, damage estimates, and policy data to determine whether the claim should be automatically routed or escalated.
Human Adjuster Review
Claims requiring judgment can be escalated to an internal review screen or Slack-style approval flow for an adjuster to approve, reject, or request more information.
Continuation-Based Journeys
Customers can leave and return using secure continuation links. Each page resumes the correct workflow state using a continuation key.
Automated Notifications
Once decisions are made, the workflow notifies the customer, requests signatures, and alerts the claims team without the portal needing to know every downstream step.